{"id":712,"date":"2024-05-08T08:31:02","date_gmt":"2024-05-08T11:31:02","guid":{"rendered":"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/js-support-ticket-controlpanel\/"},"modified":"2025-05-19T10:24:30","modified_gmt":"2025-05-19T13:24:30","slug":"soporte","status":"publish","type":"page","link":"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/soporte\/","title":{"rendered":"Soporte Tecnico"},"content":{"rendered":"\n<p class=\"has-text-align-left has-medium-font-size\" style=\"border-style:none;border-width:0px\"><div class=\"jsst-main-up-wrapper\">\n        <span style=\"display:none\" id=\"filesize\">Error. Tama\u00f1o de archivo demasiado grande<\/span>\n        <span style=\"display:none\" id=\"fileext\">La extensi\u00f3n del archivo cargado no es v\u00e1lida<\/span>\n                                                        <div class=\"js-ticket-add-form-wrapper\">\n            \n                                    <form class=\"js-ticket-form js-support-ticket-form\" method=\"post\" action=\"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/soporte\/?jstmod=ticket&#038;task=saveticket&#038;_wpnonce=dce2fe03ad\" id=\"adminTicketform\" enctype=\"multipart\/form-data\">\n                <div class=\"js-ticket-add-form-wrapper\">                            <div class=\"js-ticket-from-field-wrp \">\n                                <div class=\"js-ticket-from-field-title\">Direcci\u00f3n de correo&nbsp;&nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                <div class=\"js-ticket-from-field\">\n                                    <input type=\"text\" name=\"email\" id=\"email\" value=\"\" class=\"inputbox js-ticket-form-field-input\" data-validation=\"required email\" data-validation-optional=\"false\" onchange=\"\" placeholder=\"\" \/>                                <\/div>\n                                                            <\/div>\n                                                        <div class=\"js-ticket-from-field-wrp \">\n                                <div class=\"js-ticket-from-field-title\">Nombre completo&nbsp;&nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                <div class=\"js-ticket-from-field\">\n                                    <input type=\"text\" name=\"name\" id=\"name\" value=\"\" class=\"inputbox js-ticket-form-field-input\" data-validation=\"required\" onchange=\"\" placeholder=\"\" \/>                                <\/div>\n                                                            <\/div>\n                            <\/div><div class=\"js-ticket-add-form-wrapper\">                            <div class=\"js-ticket-from-field-wrp \">\n                                <div class=\"js-ticket-from-field-title\">Tel\u00e9fono&nbsp;<\/div>\n                                <div class=\"js-ticket-from-field\">\n                                    <input type=\"text\" name=\"phone\" id=\"phone\" value=\"\" class=\"inputbox js-ticket-form-field-input\" data-validation=\"\" onchange=\"\" placeholder=\"\" \/>                                <\/div>\n                                                            <\/div>\n                                                        <div class=\"js-ticket-from-field-wrp \">\n                                <div class=\"js-ticket-from-field-title\">Departamento&nbsp;<\/div>\n                                <div class=\"js-ticket-from-field js-ticket-form-field-select\">\n                                    <select name=\"departmentid\" id=\"departmentid\" class=\"inputbox js-ticket-select-field\" onchange=\" getHelpTopicByDepartment(this.value);\" data-validation=\"\"><option value=\"\">Seleccionar Department<\/option><option value=\"1\">Soporte<\/option><\/select>                                <\/div>\n                                                            <\/div>\n                            <\/div><div class=\"js-ticket-add-form-wrapper\">                            <div class=\"js-ticket-from-field-wrp \">\n                                <div class=\"js-ticket-from-field-title\">Prioridad&nbsp;&nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                <div class=\"js-ticket-from-field js-ticket-form-field-select\">\n                                    <select name=\"priorityid\" id=\"priorityid\" class=\"inputbox js-ticket-select-field\" data-validation=\"required\" onchange=\"\"><option value=\"\">Seleccionar Priority<\/option><option selected=\"selected\" value=\"1\">Bajo<\/option><option value=\"3\">Normal<\/option><option value=\"2\">Alta<\/option><option value=\"4\">Urgent<\/option><\/select>                                <\/div>\n                                                            <\/div>\n                                                        <div class=\"js-ticket-from-field-wrp js-ticket-from-field-wrp-full-width\">\n                                <div class=\"js-ticket-from-field-title\">Asunto&nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                <div class=\"js-ticket-from-field\">\n                                    <input type=\"text\" name=\"subject\" id=\"subject\" value=\"\" class=\"inputbox js-ticket-form-field-input\" data-validation=\"required\" onchange=\"\" placeholder=\"\" \/>                                <\/div>\n                                                            <\/div>\n                            <\/div>                            <div class=\"js-ticket-from-field-wrp js-ticket-from-field-wrp-full-width \">\n                                <div class=\"js-ticket-from-field-title\">Resumen del asunto&nbsp;&nbsp;<span style=\"color:red\">*<\/span><\/div>\n                                <div class=\"js-ticket-from-field\">\n                                    <div id=\"wp-jsticket_message-wrap\" class=\"wp-core-ui wp-editor-wrap tmce-active\"><link rel='stylesheet' id='dashicons-css' href='https:\/\/turnos.fcv.unlp.edu.ar\/wp-includes\/css\/dashicons.min.css?ver=6.9.4'  media='all' \/>\n<link rel='stylesheet' id='editor-buttons-css' href='https:\/\/turnos.fcv.unlp.edu.ar\/wp-includes\/css\/editor.min.css?ver=6.9.4'  media='all' \/>\n<div id=\"wp-jsticket_message-editor-tools\" class=\"wp-editor-tools hide-if-no-js\"><div class=\"wp-editor-tabs\"><button type=\"button\" id=\"jsticket_message-tmce\" aria-pressed=\"true\" class=\"wp-switch-editor switch-tmce\" data-wp-editor-id=\"jsticket_message\">Visual<\/button>\n<button type=\"button\" id=\"jsticket_message-html\" class=\"wp-switch-editor switch-html\" data-wp-editor-id=\"jsticket_message\">C\u00f3digo<\/button>\n<\/div>\n<\/div>\n<div id=\"wp-jsticket_message-editor-container\" class=\"wp-editor-container\"><div id=\"qt_jsticket_message_toolbar\" class=\"quicktags-toolbar hide-if-no-js\"><\/div><textarea class=\"wp-editor-area\" rows=\"20\" autocomplete=\"off\" cols=\"40\" name=\"jsticket_message\" id=\"jsticket_message\"><\/textarea><\/div>\n<\/div>\n\n                                <\/div>\n                                                            <\/div>\n                                                        <div class=\"js-ticket-reply-attachments\"><!-- Attachments -->\n                                <div class=\"js-attachment-field-title\">Adjuntos<\/div>\n                                                                <div class=\"js-attachment-field\">\n                                    <div class=\"tk_attachment_value_wrapperform tk_attachment_user_reply_wrapper\">\n                                        <span class=\"tk_attachment_value_text\">\n                                            <input type=\"file\" class=\"inputbox js-attachment-inputbox\" name=\"filename[]\" onchange=\"uploadfile(this, '5000', 'jpg,jpeg,png,gif,pdf,doc,docx,ppt,pptx,pps,ppsx,odt,xls,xlsx,mp3,m4a,ogg,wav,mp4,m4v,mov,wmv,avi,mpg,ogv,3gp,3g2,zip');\" size=\"20\" data-validation=\"\" \/>\n                                            <span class='tk_attachment_remove'><\/span>\n                                        <\/span>\n                                    <\/div>\n                                    <span class=\"tk_attachments_configform\">\n                                        Tama\u00f1o m\u00e1ximo del archivo (5000KB)<br>Tipo de extensi\u00f3n del archivo (jpg,jpeg,png,gif,pdf,doc,docx,ppt,pptx,pps,ppsx,odt,xls,xlsx,mp3,m4a,ogg,wav,mp4,m4v,mov,wmv,avi,mpg,ogv,3gp,3g2,zip)                                    <\/span>\n                                    <span id=\"tk_attachment_add\" data-ident=\"tk_attachment_user_reply_wrapper\" class=\"tk_attachments_addform\">A\u00f1adir m\u00e1s<\/span>\n                                <\/div>\n                                                            <\/div>\n                            <input type=\"hidden\" id=\"userfeilds_total\" name=\"userfeilds_total\"  value=\"\"  \/>                <input type=\"hidden\" name=\"id\" id=\"id\" value=\"\" \/>                <input type=\"hidden\" name=\"multiformid\" id=\"multiformid\" value=\"1\" \/>                <input type=\"hidden\" name=\"attachmentdir\" id=\"attachmentdir\" value=\"\" \/>                <input type=\"hidden\" name=\"ticketid\" id=\"ticketid\" value=\"\" \/>                <input type=\"hidden\" name=\"created\" id=\"created\" value=\"\" \/>                <input type=\"hidden\" name=\"uid\" id=\"uid\" value=\"\" \/>                <input type=\"hidden\" name=\"updated\" id=\"updated\" value=\"\" \/>                <input type=\"hidden\" name=\"form_request\" id=\"form_request\" value=\"jssupportticket\" \/>                <input type=\"hidden\" name=\"jsstpageid\" id=\"jsstpageid\" value=\"712\" \/>                                                <div class=\"js-ticket-form-btn-wrp\">\n                    <input type=\"submit\" name=\"save\" id=\"save\" value=\"Enviar ticket\" class=\"js-ticket-save-button\" \/>                    <a href=\"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/soporte\/control-panel\" class=\"js-ticket-cancel-button\">Cancelar<\/a>\n                <\/div>\n            <\/form>\n                    <\/div>\n        \n<\/div>\n<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"elearning_container_layout":"tg-site-layout--default","elearning_sidebar_layout":"tg-site-layout--default","elearning_remove_content_margin":false,"elearning_sidebar":"default","elearning_transparent_header":"0","elearning_logo":768,"elearning_header_style":"default","elearning_menu_item_color":"","elearning_menu_item_hover_color":"","elearning_menu_item_active_color":"","elearning_menu_item_active_style":"tg-primary-menu--style-none","elearning_page_header":false,"footnotes":""},"class_list":["post-712","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/wp-json\/wp\/v2\/pages\/712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/wp-json\/wp\/v2\/comments?post=712"}],"version-history":[{"count":24,"href":"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/wp-json\/wp\/v2\/pages\/712\/revisions"}],"predecessor-version":[{"id":813,"href":"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/wp-json\/wp\/v2\/pages\/712\/revisions\/813"}],"wp:attachment":[{"href":"https:\/\/turnos.fcv.unlp.edu.ar\/index.php\/wp-json\/wp\/v2\/media?parent=712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}